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Dear Readers,Welcome to our April edition.Well, I guess we can call April 2010 an exiting month what with the volcanic cloud that may or may not have been dangerous to our aircrafts. I think it is safe to say though that we all have to make plans on how to deal with situations like this better in the future. Many people were upset because they only got the busy signal when trying to call their airlines and most airport websites simply would not open anymore due to overload. However, we are a resilient lot and pulled ourselves together quickly. There were so many inspiring stories I saw happening on TV: Strangers sharing cars to drive across Europe and bunking in hotel rooms. Nevertheless, I hope you all got home alright eventually. Georg Stöcker discusses the ISAGO programme in our main article . Also included are a couple of short topics . In the not so distant future there are our courses, of course. Please have a look at the open course status and our course updates. This month we have one job offer and you can of course continue to send us your job offers. Have a sunny May and talk to you next month! |
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 Tina Cameron Q.C.M. quality control management AG |
Q.C.M.
Tel: 0041 31 960 40 60
E-Mail: info@qcm.ch |
 ISAGOToday I want to talk a little bit about a programme, which has been initiated by IATA and aims to improve operational safety within the airport ground operations environment.In 2005 IATA launched this programme with the goal of reducing the cost of ground damage. This programme is called ISAGO. What does IATA mean? / What do these 4 letters stand for? I International A Air T Transport A Association What is IATA? IATA is an international trade body, created over 60 years ago by a group of airlines. Today, IATA represents some comprising 93% of scheduled international air traffic. The organization also represents, leads and serves the airline industry in general. IATA was founded in Havana, Cuba, in April 1945. IATA’s mission is to represent, lead and serve the airline industry. What does ISAGO mean? / What do these 5 letters stand for? I IATA S Safety A Audit for G Ground O Operations What is ISAGO? The IATA Safety Audit of Ground Operations (ISAGO) program is an internationally recognized and accepted system for assessing the operational management and control systems of an organization that provides ground handling services for airlines. ISAGO is based on industry-proven quality audit principles and structured to ensure a standardized audit with consistent results. ISAGO is a model to provide an essential alternative to the redundant audits ground handlers are subject to today. While airlines have similar operational practices appropriate to one common audit, things are more complex for ground handlers, covering a wide scope of activities as diverse as passenger and baggage handling, load control, cargo handling, etc. To respond to the diversity of ground services, ISAGO has been built upon a 'backbone' of audit standards applicable to all ground handling companies worldwide, coupled with a uniform set of standards relevant for the specific activities of any ground handler. As a result, the ISAGO audit can be applied consistently to multinational ground handlers, as well as to smaller companies providing services at a single station. To whom is ISAGO applicable? The programme is available to all Ground Service Providers worldwide, irrespective of size, scope of activities or independent status. Nevertheless, the scope of the audit will be tailored to the range of activities conducted by the Ground Service Providers to be audited. What is the ISAGO model? ISAGO examines the complete spectrum of a ground handling company and assesses continuity of operational management and practices between headquarters and stations. ISAGO audits are conducted both at the headquarters and at the airport operations level of a ground handling company. Headquarters audits are focused on operational management and control. Station audits are the backbone of the programme and remain the focus of most audits currently conducted by airlines. What is the scope of the ISAGO audit? The scope of the audit is tailored to the range of activities conducted by the ground service provider to be audited at a particular station. ISAGO is applicable to independent ground handlers as well as airline-owned subsidiaries. The ISAGO audits are performed in the following areas:
Where do we find information about the ISAGO audit? Information about ISAGO audits can be found in the ISAGO Standards Manual (GOSM). This manual can be downloaded from the IATA homepage under the following link: http://www.iata.org/ps/certification/isago/Pages/index.aspx What are the benefits of ISAGO? For Ground Service Providers: ISAGO will create an environment for safer operations, resulting in fewer accidents and less injuries to personnel. Also, it will reduce the number of audits from the customer airlines, allowing the Ground Service Providers to focus their resources on operations. The ISAGO registry will enhance the company image, as it represents an independent validation of the handler’s operational safety practices. For Airlines: ISAGO will establish a worldwide ground operational safety benchmark and standard. It will drive down the number of redundant audits by implementing a system of audit sharing and registration. Airlines will also save costs through less ground damage. For Regulatory and Airport Authority: In most cases, government authorities have little oversight of Ground Service Providers operating in their country. ISAGO will improve safety oversight for the regulatory and airport authorities regarding the activities conducted by Ground Service Providers. Resumee The published ISAGO Standards Manual (GOSM) and the enclosed questionnaire are very detailed and cover all aspects of ground operations. I perform audits of Ground Service Provider on behalf of airliners and since a couple of years I base those audits on this GOSM and find it very helpful. Founded on my personal experience I can recommend adhering to this programme. |
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 EBACE 2010Again, Q.C.M. will be present at the EBACE.Join us in hall 6, both 689. You can of course arrange for a meeting beforehand. We would love to welcome you to our Apéro on Tuesday, 04th May, starting at 15:00h. This gives you the chance to relax after an interesting and informative exhibition day. |
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Electrical Wiring Interconnection Systems (EWIS)The Commission Regulation (EU) 127/2010, amending Regulation (EC) 2042/2003, introduced changes to address training requirements on the risks related to electrical wiring interconnection systems (EWIS) of large fix wings aeroplanes certified after 1st. January 1958 to carry 30 or more passengers, or a payload of 7500 lbs (3402 Kg.) or more.Starting July 2010, Q.C.M. will be in a position to provide a training course that has been designed to satisfy the training requirements published by EASA and FAA. Target group:
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Cockpit DistractionsOn 26th, April the FAA issued a press release about cockpit distractions. They call on airlines to limit these distractions as they are endangering everybody on board the aircraft.Last October the pilots of Northwest 188 over-flew their destination by 150 miles because they were using their laptop computers for personal activities and lost situational awareness. The FAA is asking air carriers to address the issue of distraction through their crew training programs and to create a safety culture to control cockpit distractions. |
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Notices of Proposed Amendments (NPAs)
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Training UpdateAll scheduled courses from May to August are listed below.There are no courses scheduled for July. All other information regarding Q.C.M.’s courses and services as well as an overview of 2010 course-dates are published on our website www.qcm.ch . Please feel free to call us if any questions arise. You will find our contact details at the end of this newsletter . |
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If not stated otherwise, courses take place in our facilities in Kehrsatz/Bern. Please "click" on the Course title for detailed Information. |
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 Take advantage of our Newsletter platform if you wish to publish a job advertisement or if you are looking for a new challenge in the aviation business.
Important: Contact details may be directly integrated in your advertisement or be deposited at Q.C.M. AG. |
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 Flugbereitschaft GmbH
Head of Engineering Your primary role will be to ensure a smooth and safe operation of the Continuing Airworthiness Management of the fleet. This includes technical supervision, review and revision of documents, Service Bulletin/ Airworthiness Directive evaluation, Maintenance Planning & Control. |
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 Are you interested in previous issues of our newsletter ? |
Q.C.M. quality control management AG
Bernstrasse 70
CH-3122 Kehrsatz BE
Tel: 0041 31 960 40 60
Fax: 0041 31 960 40 65
E-Mail: info@qcm.ch
Website: www.qcm.ch
